Breakdowns, technicians, spare parts and downtime in one place. And what your most experienced technicians know, on everyone's phone.
Book a demoExample
Active breakdown
WO 2026-1842 · Hydraulic press PH-04 · Opened 3 min ago
DownSecondary circuit pressure drops to 84 bar (target 145)
Diagnosis
Stuck dump valve · 67%
OEM manual §7.3 + 3 similar failures
Spare part
Valve kit · 2 units in central stores
Step 1 of 6
Lock out and tag the circuit before you start
Estimated time: 80 min
Start repairFor production plants and industrial machinery service teams: forging, extrusion, machining and process equipment.
The history lives in the CMMS, the manual in a 600-page PDF, the spare in the ERP, and the fix in the head of someone about to retire.
CMMS
Work orders get closed, but nobody learns from them.
ERP
The part exists, but it is sitting at another branch.
Ticketing
The call comes in one way; the technician finds out another.
OEM manuals
Hundreds of pages nobody opens with a machine down.
Telemetry
The machine flags it, but nobody matches it to the history.
Production planning
The machine stops and nobody knows which order slips.
The service manager's spreadsheet
Routes, on-call and KPIs, built by hand.
WhatsApp with the veteran
The fix travels by phone and never gets written down.
Eight sources, one breakdown. One screen.
01
The technician scans the equipment QR code or describes the breakdown out loud. They get the most likely diagnosis, the step-by-step from the manual, and how similar failures were fixed. Before every critical step, the safety protocol.
02
Work orders are ranked by urgency and downtime cost. The system proposes the technician by skill, load and proximity, checks the spare and tells you where the nearest one is. The service manager confirms with one click.
03
With the failure history by model, hours in use and the last inspection, the system warns you with days to spare. Downtime lands in a planned window, not in the middle of a rush job.
You
Which machines have the most downtime hours this quarter, and why?
Reply
Three account for 60%. Press PH-04 keeps failing on the hydraulic pump: 47 hours down. Should I schedule the circuit inspection in the next window and order the spare kit?
01
The alert comes in
The machine flags it or the operator reports it. The work order creates itself.
02
It gets assigned
To the technician with the right skill and the nearest part.
03
Scan the equipment
Model, history and diagrams on the phone.
04
Describe the breakdown
Out loud. They get a diagnosis and a step-by-step.
05
Work safely
The safety protocol before every critical step.
06
Close the order
The fix is saved for the next time.
Your specialist solves a breakdown and explains it the way they would to a colleague. It is recorded, transcribed, and the AI turns it into a card they review and sign off on. From then on, any technician can look it up.
Example
Signed off by J. E. · shift lead
| Criterion | Standard CMMS | Build from scratch | Performanze |
|---|---|---|---|
| Diagnosis with history and manuals | No, it only logs work orders | You have to build it | Included, with the source cited |
| Knowledge from veteran technicians | No | A separate project | Capture and sign-off included |
| Spares, quotes and work orders on the same screen | With paid integrations | Designed from scratch | Connected to your ERP and your CMMS |
| Go-live | Fast, but you adapt to the program | Slow, you start from zero | In phases, on a base already proven in industrial maintenance |
Standard CMMS
No, it only logs work orders
Build from scratch
You have to build it
Performanze
Included, with the source cited
Standard CMMS
No
Build from scratch
A separate project
Performanze
Capture and sign-off included
Standard CMMS
With paid integrations
Build from scratch
Designed from scratch
Performanze
Connected to your ERP and your CMMS
Standard CMMS
Fast, but you adapt to the program
Build from scratch
Slow, you start from zero
Performanze
In phases, on a base already proven in industrial maintenance
No. It lives alongside it: we read its work orders and history and join them with the rest. What we do replace, in phases, are the spreadsheets and the one-off tools.
Yes. We connect to ERPs such as Sage or SAP, to your ticketing tool and to your document manager, through an API or by reading directly when there isn't one.
Yes. The technician app works offline and syncs when the signal comes back.
No. It proposes the diagnosis, the assignment or the alert, with an explanation, and a person signs off. Nothing runs without someone approving it.
In guided sessions: the specialist explains how they solve each breakdown, it is recorded and transcribed, and the AI turns it into cards they review and sign off on.
Yes. We start from what already works at other plants and field service teams and fit it to your machines, your processes and your systems.
Our way of building custom software: your tool, on a base already proven in your industry. See Selfware.
It depends on how many systems and equipment types we need to connect. In the demo we give you a timeline and a price range.
You tell us which systems you use and where breakdowns get stuck.
We show you the panel with a case like yours.
We give you a timeline and a price range, with no commitment.
